Tea Ceremony Experience (includes Matcha grinding demonstration)

Check List

• Operation hours are from 10:00 to 17:00. Reservations received after 17:00 will be processed next day.
• The venue is on the 3rd floor. Please note that there is no elevator.
• We will not be able to hold the event to accommodate delays.
• If you are late, your reservation may be canceled.
• Doors open 5 minutes before the scheduled time, but this may change depending on the situation.
• Regardless of the reason, we charge a cancellation fee. Please check the cancellation policy for details. (Operated during operation hours. After 17:00, it will be treated as the next day.)
• Please refrain from bringing large luggage.
• We are not responsible for any troubles between customers.
• Please contact us if you would like to book a private reservation. There are separate regulations for private bookings.
• Those who do not participate in the experience will not be allowed to enter.
• Assitance fee (applicable products only)
  – 50% of participation fee (1 person)
  – One person will be subsidized for each person participating in the experience. (Multiple subsidies not possible)
  – Experience materials and tools will be shared.
  – Only if the instructor deems assistance necessary.
  – Our staff will not be able to assist you.
• Children who sit on their parents’ laps are free of charge. (Under 2 years old only)
• You can experience a combination of various courses. (excluding some)
• Please note that in the event of cancellation, we will not be able to compensate for travel expenses to the venue.
• If you make a same-day reservation (reservation made after 5:00 pm the day before), you will be charged the same-day reservation fee (per person). Please check each experience page for same-day prices.
• If you drop some bean paste during the experience, you can purchase a new one for an additional 100 yen. (Applies to experiences using bean paste)
• If you change the reservation date and time after a cancellation fee has been incurred, a specified fee will be charged.
• Please make payment within 7 days of application. If there are less than 7 days between your application and the scheduled date, please pay by 5:00pm of the day before the scheduled date. (In case of same-day reservation, until the time of program time.) If payment cannot be confirmed by the above date, we may cancel your application.
• We accept cash payment on the day for use at school events (excluding private reservations), but the same-day cash fee will apply.