Cancellation Policy


Cancellation Policy

If you cancel your reservation due to personal reasons, regardless of the reason, the following fees will be charged.
Changes in the number of reservations will also be treated as cancellations.

[If delayed]
We may consider it as a same-day cancellation.

[Operation Hours]
10:00 - 17:00
*Reservations after 17:00 will be treated as the next day.

[Peak season/Designated date]
1/1-1/3, 3/20-5/10, 11/1-11/30, 12/31

  *Regardless of the following, if the event is held at irregular hours according to the customer's request, the regulations for private reservations will apply.
  • ■Except for private reservations and groups
  •  ・On the day of participation: 100%
  •  *Plans including meals will be charged 100% if cancelled within 7 days prior to the scheduled date.
  • ■Groups (10 people or more)
  • *No cancellation fee for reductions of up to 10% of the number of people until 17:00, 8 days before the scheduled date
  •  【Regular season】
  •   ・From 10 days before the scheduled date: 100%
  •  【Peak season】
  •   ・From 20 days before the scheduled date: 100%
  • ■Private reservation (more than 22 people or 22 person fee)
  •  ・From 30 days before the scheduled date: 100%
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